Contact Us

 

Phone:

9572 8167

Opening Hours:

9:00 to 5:00 PM Monday to Friday

Or by Appointment

 

Email:

info@charactercostumes.net.au

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HIRE REQUIREMENTS

 

 

 To be eligible for costume hire, we require:

 

- Valid NSW or interstate drivers license; or

- Current utility bill & valid identification

  (passport, proof of age card)
- Valid mobile number & email address

- Credit/Debit Card or Cash Bond

 

 

.NO REFUNDS, NO EXCHANGES, NO CREDIT NOTES

.Late fees of $15 will be charged per day per costume.

.Damaged or excessively dirty costume items will incur a cleaning and or repair penalty.

.Lost, stolen or misplaced costumes will be charged for

 

.Credit card pre-authorisation is required
.Additional cash deposit required for some costumes

 

 

Costume Hire Terms and Conditions


All customers acknowledge that once they have signed the invoice document it becomes a legally binding contract and confirms that you the customer have read Character Costumes’ terms and conditions as per the invoice and as listed in full at the store and at www.charactercostumes.net.au

 

1. Costumes must be returned by the due date or an additional charge of $15 will be charged per day per costume.

 

2. Damaged or excessively dirty costume items will incur a cleaning and or repair penalty.

 

3. Costume items that are lost, stolen or misplaced will require the customer to pay the full replacement cost of the costume item.

 

4. Character Costumes holds no responsibility for customers who have accidents, incur injury or death due to the hiring or wearing of the hired/purchased costume items.

 

5. Customers agree the signed and authorised hire bond can be charged, effective immediately, if any of the costume items are returned late, excessively dirty, damaged, lost, stolen and or misplaced. The customer signing the invoice contract is 100% liable and responsible for all costume items listed on the invoice contract. These costs can include the full cleaning, repair and or replacement cost of the costume items listed on the hire contract.

 

6. Once costume items have been hired and or purchased from Character Costumes the transaction is final and customers are not eligible for refunds, exchanges or credit notes.


How to be eligible for costume hire:

 

Australian Residents:
- Valid NSW or interstate drivers license; or
- Current utility bill & valid identification (passport, proof of age card)
- Valid mobile number & email address
- Credit/Debit Card or Cash Bond

 

International Visitors:
- Hotel booking confirmation (that extends longer than the hire period)
- Passport Number
- Valid mobile number & email address
- Credit/Debit Card or Cash Bond

 

7. All costume hires are for 48 hours standard or as agreed.

8. Bonds will not be returned if late fees are outstanding.

 

9. Character Costumes will only hire or reserve a costume when a payment & a bond has been made & secured for the specified costume. Reservations over the phone require a 60% non-refundable deposit.

10. Once payments have been made, there are NO REFUNDS, NO EXCHANGES, NO CREDIT NOTES on the paid amount. Customers take full responsibility for their hire decision, the costume and its off-premises condition.

11. Customers have the right to note any existing damage/stains to the costumes during the hire process. It is the responsibility of the customer to make the correct hire decision.

12. Late Fees


Late fees are to be charged each day a costume is not returned, as agreed by the invoice hire contract. These fees are charged daily and agreed on the invoice hire contract. After three late days as specified on the invoice hire contract, Character Costumes has the right to start charging the accrued amount to the authorised credit or cash bond.

13. Lost costumes


Once a costume piece has been confirmed lost and or stolen, charges will apply immediately to the authorised signatory.
By signing the conditions of the hire invoice form and authorising the credit card bond the customer agrees to all charges being applied for any or all lost or stolen items.
After 12 business days without any returned costumes, Character Costumes will cease pursuit and charge the customer for the full replacement of the costumes and the late fee period. Failure to comply may result in criminal and or credit records being applied to the authorised signatory.

14. Police Reports & Debt Collection:
Non compliance from customers in relation to late fees and or costume items not being returned will require Character Costumes to recoup associated costs via two avenues:
When we cannot contact the customer or cannot recoup the associated fees and replacement costume costs, the matter will be passed to the NSW POLICE. Items will be considered stolen, which may result in criminal charges.
Customer details will also be passed onto an approved debt collection agency. When a customer defaults on fee payments or replacements costs of costumes, the customer assumes liability for all associated costs and fees; these are: late fees, costume replacements costs and all associated costs that are incurred during the recovery process of all outstanding debts and or costume items. The failure to comply may lead to a bad credit rating.
To avoid such actions the customer has the right to resolve matters directly with Character Costumes.

 

TERMS AND CONDITIONS OF SALE


GENERAL


All orders are accepted on the terms, conditions and exclusions herein contained. These terms, conditions and exclusions (either taken as a whole or in any part or individually) shall not be varied, nor shall their application to any order be excluded or limited in any way whatsoever, except as agreed by us in writing.

 

PRICE


Prices on our website or quoted are those ruling at the date of the quotation or as shown on our website, and shall be subject to revision if increases in cost or other circumstances arise. Prices quoted exclude GST and delivery will be charged additionally to the Buyer.
Quotations are valid for 30 days from date of quotation unless agreed in writing. All prices quoted will be $AUD and converted to the client’s country of origin currency. However, we will only accept payment in $AUD.


DESIGN


There is no charge for our Design Team to develop 2D conceptual sketches for your costume(s) but by requesting a free design you agree not to take our design(s) to another manufacturer for production of your costume. The designs we submit are the creative property of Character Costumes and its subsidiary offices, until such time as you agree by contract to purchase the costume. Once you sign our new costume agreement, the design becomes your exclusive property & we will have no more claim to it. Should we discover another manufacturer has used our design (s), we reserve the right to invoice for our design service.


DELIVERY


Dates for delivery are given in good faith and as accurately as possible, but are not guaranteed.
We shall be under no liability whatsoever for any delay in performance of any order by reason.
We shall have the right to dispatch goods when the order is complete and not before unless agreed in writing by Character Costumes.


As we ship globally, we cannot be held responsible for delays for deliveries awaiting customs clearance or delays in transit by our chosen shipping company.


We shall have the right to invoice any portion of an order upon dispatch.


Delivery method – we use various methods of delivery depending on the items and weight of items.
All our deliveries require signing for and therefore an address must be given for delivery where a person is available for accepting your goods. Where a failed delivery occurs then the courier stating the contact details of the delivery company will leave a card, it is the responsibility of the Buyer to contact the delivery company to re- arrange the delivery. In the event that the Buyer does not contact the delivery company and the goods are returned to Character Costumes, the Buyer will bear the costs for returning and for re-delivery of their order.


RETURNS


No special items (Non Stock Lines- Bespoke Costumes) will be accepted back for credit.
We will not be held responsible should the mascots be damaged, marked or soiled due to the performers not caring for the mascot costumes. It is the buyer’s responsibility to ensure a duty of care and attention and make their performers aware of these duties.


COLLECTIONS


Costumes that have been hired should be placed in original packaging, sealed and address label provided clearly placed securely on parcel. Collections from our couriers will be pre-arranged by Character Costumes; a contact name will be required for responsibility of handling the collection. All collections are logged and traceable through an online tracking service.


Any aborted collections due to lack of parcel knowledge etc will attract a further charge for re-collection services. Returns may be made in person to our offices by appointment. Should the costume not be returned when agreed, we reserve the right to invoice for additional periods due to lost hires and failure to return costumes will result in Character Costumes invoicing for these additional periods and for the full cost of replacing the costume. Should we arrange collection on your behalf, we do not cover lost goods under any indemnity. Please ensure your goods are covered under your own insurance policy for the full value should your goods become lost, damaged or stolen in transit.


DAMAGES & SHORTAGES


All deliveries of goods must be inspected at time of delivery and the delivery driver’s paperwork must be clearly marked as Damaged or Items Missing. If any order is received short or damaged, notification must be received within 24 hours of delivery (to allow for courier claims).


CREDIT/PAYMENT TERMS


Unless otherwise agreed in writing, payment shall be made in advance. We require 30% deposit with order along with a purchase order for the full value as our quotation with the balance payable prior to shipping and on supply of a tracking reference for all bespoke mascots.


To expedite rush orders for time critical deadlines, we will start to manufacture at our discretion upon receipt of a purchase order but demand that deposit payment is still made within a reasonable timeframe or any discounts offered at the quotation stage will become null and void.


OTHER TERMS


Character Costumes operates a policy of continuous product development and improvement and from time to time, may alter the specification/ Materials of items shown in our catalogue and on our website. Images shown on our website are, in most cases, correct but items may differ in appearance to the item that is shown although the specifications will be correct as much as is possible.


CHANGES


Every effort is made to prevent printing errors in our 2D/3D designs, catalogue and on our website. Any errors and changes should be highlighted at final design stage and will be changed for final sign off at the time of ordering so that we can proceed with correct details and pricing. Should you change the design, fabric or colour after final sign off, we reserve the right to charge for wasted materials and redesign costs.


DISCOUNTS


We agree all prices in advance as per our quotations; these include any applicable discounts notified at that time, we do not offer further discounts unless agreed in writing.